Frequently Asked Questions

Yes! Everyone is welcome to take our classes, regardless of your status in Canada.

We welcome all newcomers, including visitors, people with working visas and student visas, refugee claimants, citizens, permanent residents, and more!

MOSAIC is a non-profit organization, and our classes at MOSAIC Engage are a social enterprise. That means our program is a paid service, but we are not required to earn a profit. This allows us to keep our prices as low as possible and create flexible payment options for our community of students.

Our program has no outside funding of any kind; we are 100% funded by our student payments. Every dollar you spend on classes with MOSAIC engage goes towards paying our teachers and staff, our rent, and other costs associated with running this program. Any surplus after our costs is reinvested into MOSAIC programs to improve the services we offer to newcomers.

Finally, as a social enterprise, MOSAIC Engage is able to offer our services to all newcomers, regardless of their status in Canada.

MOSAIC also has free English classes through the government-funded LINC program. However, please note that LINC is restricted to Permanent Residents and Convention Refugees only.

Our curriculum is based around real world situations and communication.

Our classes cover all aspects of English, including grammar, vocabulary, pronunciation, reading, writing, listening, and of course plenty of opportunities for speaking!

No matter the topic, you will be speaking in class every day and getting feedback from your teachers.

Because every group is different, we do a needs assessment on the first day of class to better understand our new students’ levels, goals, and expectations. Based on your responses we adapt our course material so that it meets your unique needs.

At MOSAIC Engage, our focus is on building a community where everyone feels safe, welcome, and included.

Online: Visit our registration portal at https://mosaicengage.corsizio.com/ and select the location, level, and time that you want to register for. Click the “register” button and fill out the form. Finally, make your payment via credit card to save your spot in the class

In person: Visit our main office at 2555 Commercial Drive and speak with our helpful admin staff. We can help you register in person during business hours. We accept payment by credit card or cash.

Our main office is located at 206-2555 Commercial Drive, Vancouver BC

We also offer classes at the Burnaby Language Centre, located inside Metrotown Mall in Burnaby, BC.

If you don't live near one of our centres, we offer some classes online as well.

You can learn more about our locations by clicking here.

You can also find us on Google Maps.

When registering, you will see the option to pay in full, or to pay only a $75 deposit to hold your spot in the class.

If you choose to pay only a deposit, the remaining fees will be due when the class begins. Please speak with our staff on the first day of class to make your payment.

Please note, the $75 deposit is non-refundable. If you decide not to attend the course, you will not be refunded this deposit. Please consider carefully whether you can commit to the full course before registering.

For clients in financial need, we offer the option to split your payment into installments.

To do this, just register for your class with a $75 deposit, and speak to our staff on the first day of class about your payment.

They will create a payment plan for your remaining fees. Your first installment will be due on the first day of class. Remaining payments will be collected in Week 3 and Week 5.

Please note, the option to pay in installments is NOT a pay-as-you-go model. We rely on our students to complete all their payments so we can continue to operate our program.

If you find a class too difficult or too easy, we are happy to transfer you to a different level, if there is space available.

Classes often fill up, and we cannot guarantee that space will be available in every class.

Please consider your level and needs carefully before registering for your class. If you aren't sure which level is right for you, we offer a free placement test online.

If you need to move your registration to a future course, you may do so under certain circumstances.

This request must be made during the first week of class, no later than 3:00pm on the Friday of week 1.

Furthermore, if transferring to a future course, your course fees must be paid in full. If you transfer your registration to a future course, your full payment will become non-refundable.

We ask that you please consider carefully whether you can commit to a full course before registering.

Public holidays, such as Canada Day or Thanksgiving, occur throughout the year. On these days all MOSAIC offices are required to close and staff are paid an average day's pay according to Canadian law.

Each course in the year has at least one public holiday, and we cannot provide refunds or discounts due to these closures.

If you miss class or need to leave a course before it ends, your teacher can provide you with the materials you missed.

Prices cannot be adjusted for classes missed due to vacations, illness, emergency travel, or any other reason.

Please make sure you can commit to a full course before registering.

No, we do not provide trial classes.

If you want to learn more about our program before registering, please visit our program webpage or registration portal.

You can also contact us to speak to one of our administrative staff, or join our weekly free conversation group to visit our site and meet our staff.

Refunds will only be granted during the first week of class. Your request for refund must be received by 3:00pm on the Friday of the first week of class.

If your request is received before this deadline, we will refund your payment minus the non-refundable $75 deposit.

If your request is received after this deadline, we cannot refund the payment.

When a class is full, you can still register yourself to the waiting list. However, this does not guarantee that you will get a spot in the class.

If we have any students who cancel their registration or drop the class during the first two weeks, we will contact the people on the waiting list to offer them the spot.

If a spot does not become available until week 2 or 3, your price will be pro-rated to reflect the classes you missed.

Remember to register early to avoid being stuck on the waiting list, and to take advantage of the early registration discount.